Payment, delivery and returns

• Orders placed on the Site are paid online by bank card — Visa or Mastercard.
• Payment is made in Azerbaijani manat (AZN, ₼); all prices on the Site are given in manat.
• Payments are processed through the Payriff payment system (payriff.com).

After confirming the order you are taken to the payment page, and from there to the secure page of Payriff, where the card details are entered.

The Site does not receive or store your card number. We receive only the result of the payment and the masked card number.

If a payment is not completed, the order is not considered paid. You can try again from the payment page or contact us.

After an order has been placed, we contact you by phone at the number you provided to confirm the order and agree on the details.

Please make sure the phone number is correct: if we cannot reach you, the fulfilment of the order may be delayed.

An order can also be prepared by the Company at your request and sent to you as a payment link; the same conditions apply to it.

The Site does not calculate delivery automatically and has no fixed delivery tariffs or pickup points. The way the goods are delivered or handed over, the timing and any delivery cost are agreed with you by phone when the order is confirmed.

If delivery is chargeable, we tell you its cost in advance, when the order is confirmed.

• When you receive the goods, check that the items and their quantity match the order and that the packaging and the goods are not damaged.
• If something is missing, damaged or does not match the order, tell us at handover or as soon as possible afterwards.
• Keep the proof of purchase — the payment confirmation or another document issued for the order. It is needed for an exchange or return.

Goods of proper quality can be exchanged or returned within 14 days of receipt, provided that:

• the goods have not been used;
• their original appearance and packaging are preserved;
• you have proof of purchase.

Goods that are defective or do not match the order are replaced, or the amount paid for them is refunded.

These conditions are based on the consumer-protection legislation of the Republic of Azerbaijan and do not limit the rights it gives to consumers.

Goods of proper quality are not accepted for exchange or return if they have been used or if their appearance or packaging has been damaged by the customer.

This restriction does not apply to goods that turn out to be defective or do not match the order.

• Contact us by phone or e-mail and tell us the order number and the reason for the return.
• We review the request and agree with you on how the goods will be handed back.
• Once the return has been accepted, the money is refunded.

Refunds for card payments are made to the same card through the payment system. How soon the money appears on the card depends on the bank that issued it.

• Services are provided according to the agreement or contract concluded with you.
• A paid service can be cancelled with a full refund before work on it has started.
• If work has already started, the refund is settled according to the work already performed and the agreement with you.
• Services without an online price are not paid for through the cart: you send an application, and the terms are agreed with you directly.